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LEGAL

Shipping Policy

<p>At <strong>15Kthebrand</strong>, we strive to provide our customers with a seamless shopping experience—including reliable and transparent shipping. Please review the details below regarding our shipping practices.</p> <h3><strong>Shipping Carriers We Use</strong></h3> <p>Depending on your location and what ensures the fastest delivery, your order will be shipped using one of our trusted logistics partners:</p> <ul> <li> <p>DHL</p> </li> </ul> <h3><strong>Shipping Charges</strong></h3> <p>A standard shipping fee of <strong>$50</strong> applies to both local and international orders. Prices may vary depending on the total weight of your order. Shipping costs will be calculated at checkout.</p> <h3><strong>Order Processing Time</strong></h3> <p>We are a slow fashion brand, please allow a bit of time for your package to arrive. For items in stock your order will be processed within 1-4 days.</p> <p>For items out of stock please allow 4-10 days for your item to be processed.&nbsp;Orders placed on weekends or holidays will be processed the next business day.</p> <h3><strong>Tracking Your Order</strong></h3> <p>Once your order has shipped, you will receive a confirmation email with a <strong>tracking number</strong>. You can use this number to monitor your shipment status.</p> <h3><strong>Damaged or Lost Items</strong></h3> <p>In the rare event that your order is damaged or lost during transit, please contact our customer service team within <strong>48 hours</strong> of receiving your order or the expected delivery date. We’ll assist you in resolving the issue promptly.</p> <p>If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at:&nbsp;<strong><a href="mailto:fifteenksales@gmail.com">fifteenksales@gmail.com</a></strong></p> <p><strong>Thank you for choosing 15Kthebrand!</strong></p> <p><!----></p>