LEGAL
Refund Policy
<p><strong>Welcome to 15Kthebrand.</strong> We’re committed to delivering high-quality products and a seamless shopping experience. To maintain our service standards, please review our return and refund policy below.</p> <h3 data-start="174" data-end="206"><strong data-start="178" data-end="206">Exchanges & Store Credit</strong></h3> <p data-start="106" data-end="265">At <strong data-start="109" data-end="124">15Kthebrand</strong>, we want you to love your handcrafted piece. While we do not offer refunds, we gladly offer <strong data-start="217" data-end="246">exchanges or store credit</strong> for sizing issues. </p> <p data-start="106" data-end="265">If you received the wrong size, please contact us at <strong data-start="320" data-end="347"><a data-start="322" data-end="345" class="cursor-pointer" rel="noopener">fifteenksales@gmail.com</a></strong> within <strong data-start="355" data-end="377">3 days of delivery</strong>. Exchanges are handled in-store or on a case-by-case basis and are subject to availability. <strong data-start="470" data-end="484">No returns</strong> are accepted.</p> <p data-start="500" data-end="593">For exchanges, damages, or incorrect sizing, please reach out to <a href="mailto:fifteenksales@gmail.com">fifteenksales@gmail.com</a></p> <p data-start="595" data-end="737">Please ensure all order details are correct before completing your purchase. <strong data-start="672" data-end="737">Custom, worn, or damaged items are not eligible for exchange.</strong></p> <h3><strong>Damaged or Incorrect Items</strong></h3> <p>If your item arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of receiving your order. We’ll evaluate the issue and provide a resolution if applicable.<br><strong>Contact us at:</strong> <a href="mailto:fifteenksales@gmail.com">fifteenksales@gmail.com</a><br>Please include your order number and clear photos of the issue.</p> <h3><strong>Non-Returnable Items</strong></h3> <p>Due to hygiene and safety reasons, the following items are non-returnable and non-refundable:</p> <ul> <li> <p>Custom or personalized items</p> </li> <li> <p>For Him / For Her collections</p> </li> <li> <p>Clearance or sale items</p> </li> <li> <p>Any opened, worn, or used items</p> </li> </ul> <h3><strong>EU Customers: 14-Day Cooling-Off Period</strong></h3> <p>If your order is being delivered within the European Union, you are entitled to a 14-day cancellation period under EU law.<br>To qualify, the item must be unused, in original packaging, and you must provide proof of purchase.<br>To request a cancellation, contact us at: <strong><a href="mailto:fifteenksales@gmail.com">fifteenksales@gmail.com</a></strong></p> <!---->